Onboarding, Training & Support

Since day one, Skycatch has been in the field, working side by side with its customers, learning from them and making sure they are successful.

Deployed Globally

From the North Pole to the deepest jungles near the equator. From remote islands in the Pacific to altitudes exceeding 4000 meters. Skycatch has supported and successfully helped customers to deploy in 26 countries across 5 continents.

ONBOARDING

Introduction. Deployment. Optimization.
We are there for you

Your dedicated team of Skycatch sales engineers, support and training staff are there for you through the entire process.

From introduction through to full deployment, they ensure your team’s success through the following:

Onboarding and Training
Workflow Integration
Deployment
Ongoing Status Checks and Usage Reports

Through this process, we work very hard at getting to know your team, encouraging open communication and better understanding your needs and expectations for rollout and optimization.

See deployment details for mining and construction below.

TRAINING

Great Training. Successful Deployment.

It’s simple. Training is a critical element to your team’s success. But, we know how busy your team can be. So, we’ve made training more accessible, efficient and effective with the online Skycatch Learning Management System (SLMS).

Here are some examples of our training modules:

Course Name	Description
Skycatch HPP with P4RTK	How to capture, process and view data with the Skycatch HPP w/ P4RTK
Skycatch Data Hub	How to get the most from our 3D-based measurements and analytics platform
Skycatch Highwall Scanning	How to capture, process and analyze highwall datasets
Entrenamiento Paquete de Alta Precisión Skycatch	Spanish version of Skycatch HPP Training

WORKFLOW INTEGRATION

Our Flexibility. Your Workflow.

Customers value Skycatch solutions for their high accuracy, speed, reliability and ease of use.

But even more than that, workflow integration has become a key element for a successful full deployment. These integrations can be extensive or simple.

For example, a simple integration could be the aggregation of processed data from your entire fleet pushed to your own infrastructure. We can integrate safely with a variety of cloud solutions, including:

Windows Azure
AWS
AutoDesk

If you require more extensive integration for custom functionality through the use of API’s or other, our advanced engineering team is ready to help. Please reach out to your Skycatch Account Team for more details on cost and other ways you extend our Skycatch Vision Engine.

"The Skycatch solution reduces our time to obtain quality, high accuracy 3D data by 60% versus traditional photogrammetry. We are able to capture 3x the area with Skycatch in 10-15 minutes compared to 3 hours with a laser scan. And, with no blind spots! Safety is a priority for us and reducing the exposure of personnel in the mine has also been a tremendous benefit."

Hugo Padilla

Mine Engineer & Lead Surveyor in Quellaveco, Peru

SUPPORT AND METRICS

When we say full support, we mean it.

The support team has you covered. There to make sure questions are answered immediately. To ensure success with using the product. And, more than that, they’ll even report ongoing site activity that you’d like to track.

See below for sample reporting metrics.

CONSTRUCTION

Deployments In Construction

A full Skycatch deployment for a company with 200 or more active sites may take anywhere from 4-6 months. Following are some guidelines for initial steps.

1 or 2 Sites	1 Month	Initial deployment paired with training and onboarding. Customer chooses pilot sites.
3-50 Sites	1-2 Months	Expansion from the initial pilot phase. The staff is now fully trained and onboarded across multiple sites.
50+ Sites	1-2 Months	Full deployment involves training and onboarding the remaining sites. A coordinated effort ensures that all sites have the equipment and software they need to be successful.

CONSTRUCTION METRICS REPORT

These are just a few examples. Please be sure to ask your account representative about your specific reporting needs.

Flights Completed

Monitor the number of flights your drone pilots are flying monthly.

Photos Processed

Keep track of total photos processed each month by site, by region or overall.

Track Views

See who is interacting with your sites’ drone-captured data - your employees or others including subcontractors or owners

New User Signups

Monitor the number of new users that sign up to the platform by site, by region or overall.

Mining

Deployments In Mining

A full deployment can take anywhere from 10-12 months depending on schedules. Typical deployment process and timelines for a company with 30 active open-pit mines.

1 or 2 Sites	1 Month	Initial deployment paired with training and onboarding. Customer chooses pilot sites.
3-50 Sites	1-2 Months	Expansion from the initial pilot phase. The staff is now fully trained and onboarded across multiple sites.
50+ Sites	1-2 Months	Full deployment involves training and onboarding the remaining sites. A coordinated effort ensures that all sites have the equipment and software they need to be successful.

MINING METRICS REPORT

These are just a few examples. Please be sure to ask your account representative about your specific reporting needs.